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Noticeboard

The only number to contact the surgery is 01604 709922, any previous numbers are no longer in use.

Flu season is nearing the end, if you are entitled to a vaccine and have not yet had, please contact Reception at the surgery to book, before we run out!

We are now registering new patients at the surgery, please speak to Reception for further details, or see our section new patients.

Our latest PPG Newsletter is now available to view (see right hand side of page).  Our next meeting will be held on Wednesday 16th January at 18.00 hrs.

Free Cartoons ClipartWhat is Care Navigation?

From Monday 23rd April 2018, we introduced Care Navigation.  Patients will notice the Receptionist asking you for a brief outline of your problem when you call to make an appointment.

This new service will help specially trained Care Navigation Receptionists direct patients to the most appropriate service faster.  Appointments will be made with the most appropriate clinician best suited for your needs, which may not be a GP, or, in some cases, Receptionists may direct you to an alternative healthcare service.  For example, medication queries and some minor illnesses, such as a sore throat, could be managed by a Community Pharmacy and you may not be aware of this if you have not visited the surgery in a while.

However, the choice is always yours and you will never be refused a GP appointment, but we hope the next time you contact us and speak with the Receptionist you will see the value of seeing another health clinician if they are able to help.

Why is Care Navigation being introduced?

  • Helps giving faster access to general practice services
  • Helps patients see the most appropriate clinician, not necessarily a GP, or service to meet their personal needs
  • By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP
  • More importantly, it means patients are seen by the person or service that is best placed to manage your clinical problem

Services you could be directed to:

  • GP
  • Practice Nurse or Health Care Assistant
  • Pharmacy
  • First for Well-being or Talking Therapies

Image result for pharmacy pictures clip art

 

 
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