Covid-19

We will keep our website up to date with any relevant news.

GP1

We are open but... (08/09/20)

Before turning up at the surgery, please contact us via the telephone, or using DoctorLink (available via website) to be assessed.
 
We are working hard to provide care safetly. Please follow our safety advice (on our website, facebook and posters on and around our front door) if attending an appointment.
 
Please DO NOT attend the surgery if you have symptoms of coronavirus or are self-isolating.
 
#HelpUsHelpYou
 
Thank you

GP2
Face Coverings

Face Coverings (23/06/20)

All patients and visitors aged 7+ will need to wear a face mask or covering when attending the practice for an appointment.

Children under 7 years are currently not required to, but may choose to do so.

You will be reminded of this when needing to book an appointment. If you do not have anything suitable, please advise the Receptionist at this time.

We are all having to adjust to a new normal and appreciate your cooperation and patience - thank you.

To find out more on how to make and wear a cloth face covering, please click here.

We do appreciate for some, wearing a face covering may be difficult due to physical or mental health conditions, if this is the case, please discuss via the telephone with Reception.

Frequently Asked Questions - Face Coverings

These FAQs help answer some of the questions you may have with regards to face to face appointments and face coverings:

Why is the surgery asking me to wear a face covering?

Our clinical staff will always wear a face covering during your consultation. Although it is not mandatory to wear a face covering in public, it is advisable. We are asking you to wear face coverings because our clinical staff are coming into close physical contact with you and we want to protect both you and our staff.

Why aren’t all of the surgery staff wearing face coverings?

Face coverings are being used by all clinical staff as they are coming into close physical contact with you. Most non-clinical staff do not come into close contact with you. The Receptionist on the front door will be wearing a face covering and front Reception will remain shut until further notice.

I don’t have a face mask.

You don’t have to use a face mask. Any form of covering over your mouth and nose is sufficient. This can be a scarf.

Does everyone need to have a face covering?

It is not advisable to cover the mouths and noses of young children. We also would not ask someone to wear a face covering if it was going to cause them significant stress or anxiety, for example a patient who was unable to understand why this was necessary.

How can I pre-book an appointment with the doctor?

Surgeries are being advised that they should manage patients remotely as much as possible. As the progression of the virus pattern is still emerging it is unwise for us to organise pre-booked appointments as things can change at a very rapid pace. We currently ask you to call us on the day that is convenient for you, and a member of the clinical team will carry out a telephone / video consultation with you.

 

Face Covering

XRAY Services - NGH (14/07/20)

Due to the current pressures caused by covid-19, the walk in service at Northampton General Hospital (NGH) for x-rays is still suspended.  This is to ensure that social distancing measures can be implemented and we can continue to operate the service safely for patients and staff.

X-rays at NGH will be available on an appointment only basis.  Appointments are available 7 days a week.  The bookings will take into account clinical urgency and same day appointments will be available.

To make an appointment, please telephone 01604 544397 between 07.30-18.00 hrs, Monday to Friday.

Coronavirus (Covid-19)

Coronavirus (Covid-19) Symptoms (updated 19/05/20)

Due to the coronavirus outbreak we have taken urgent measures to protect our patients, our staff and the most vulnerable int he community.  Please read the information below and share with your family and friends to help us get the message to as many patients as possible.

Announced by the UK Chief Medical Officers, all individuals should self-isolate if they develop:

  • a high temperature or
  • a new continuous cough or
  • anosmia (loss or a change in your normal sense of smell or taste)

DO NOT come to the surgery, or go to your local pharmacy or hospital.  You do not need to contact us or 111 to advise you are self-isolating unless you feel you cannot cope, your symptoms get worse or your symptoms do not get better in 7 days.  For more information visit www.111.nhs.uk/covid-19.

If you are symptomatic and have an appointment at the practice, please DO NOT attend and cancel it.

The individual's household should also self-isolate for 14 days as per the current guideliness and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.

 

 

Covid Updated Symptoms

Reception Prescription Box

The prescription box in Reception is CLOSED.

If you cannot request your prescription via systmonline or email, then please use the letterbox outside the surgery (on main road opposite the shop).

Please ensure you nominate a pharmacy to collect from, otherwise we will send your prescription, electronically to Wootton Pharmacy.  Please DO NOT collect from the surgery.

Please request your medication 7 days before your prescription is due (we cannot action any earlier).  Following Government guidance we are only issuing 28 days medication to protect supply.  We will aim to have your medication ready within 72 working hours after receipt of your request.

Control the virus

Help control the virus (04/06/20)

It is so important that we all continue to follow the guidelines and help stop the spread of covid-19.  Please adhere to the advice here and be mindful of your own personal safety and of those around you.

 

Isolation Notes:

All patients who are requesting 'sick notes' because they are self-isolating must go to the NHS website and obtain an isolation note, for easy access please click here

Stay Alert

We can all help control the virus if we all stay alert.  This means you must:

  • Stay at home as much as possible
  • Work from home if you can 
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly

Do not leave home if you or anyone in your household has symptoms.

For frequently asked questions, click here.

Stay Home
Covid Testing

Covid Testing

Anyone aged 5 or over who has coronavirus symptoms is now eligible for a coronavirus test.

Anyone experiencing a new continuous cough, high temperature and loss of or change in their normal sense of smell or taste can book a test online at www.nhs.uk/coronavirus.

Testing is being offered in 3 ways:

  • Home testing kits which are delivered to someone's door
  • Regional testing sites
  • Mobile testing units

Essential works can continue to apply for priority testing.  These tests are prioritised over the tests available for the wider public through the NHS.

For further details click here.

Social Distancing

Latest Government guidance on social distance advises the following:

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly

Full details are available here.

Shielding (06/07/20)

Everyone who has been identified as clinically extremely vulnerable, including children and young people, should continue to follow the latest government shielding advice until 31st July 2020.

From Monday 6th July this advice is:

  • You are strongly advised to stay at home aas much as possible and keep interactions outside to a minimum
  • You no longer need to socially distance from people you live with
  • If you want to, you can meet in a group of up to six people outdoors, including people from other households
  • You  may also form a 'support bubble' with one other household if you want to, but one of the households in the 'support bubble' should be a single adult household (either an adult living alone or with children under 18).  You can all spend time together outside and inside each other's homes, including overnight.

For further imfomation on shiedling and self-isolation click here.

If you need to contact the surgery

Please remember:

  • We cannot do prescriptions early or give you more 'just in case' - the pharmacies are struggling already, you do not want them to be like supermarkets!
  • We cannot give you an inhaler even though you had one 5 years ago when you had a bad cough 'just in case'.  We know it is scary but lots of people really need these inhalers and if you get one 'just in case' they might not be able to get one that they really need.
  • We cannot give you paracetamol on prescription just because you cannot buy it over the counter.
  • We cannot advise you whether you should or should not self-isolate, please follow the guidance available at www.gov.uk as we are following the same advice.
  • If you are due to have a routine appointment and we tell you it has been cancelled, please try and understand the unprecedented strain we are trying to get through. If suitable, you will be offered a telephone consultation with a clinician, otherwise you will be asked to make contact at a later date.

Please do not shout at our staff when tehy cannot do these things.  We will still make sure you get the medication you need and we will still provide the best possible care over the telephone, via video consultation, or face to face if absolutely necessary.

Every single person who sets foot in a healthcare setting from now on, is sadly entering a high risk environment, why would you put yourself at unneccesary risk?

Remember, all NHS staff are doing this to help keep you safe.  Thank you for your ongoing support and co-operation.

Team
Stay Alert
Support line number

Support Line for Self-Isolating Patients

If you are self-isolating due to covid-19 and hve no other forms of support, you can contact this number for:

  • Urgent food deliveries
  • Prescription medication collection
  • Support with loneliness
  • Help to get online

Call 0300 126 1000 option 5

Track & Trace

Test & Trace (04/06/20)

The NHS Track & Trace Service has launched.

Here's how you can play a part in controlling the virus and getting life back to normal.

Full information, click here.

The NHS Test & Trace Service will start emailing, telephoning and texting people who have been in close contact with confirmed coronavirus cases.

The team will call from 0300 013 5000 or send a text from NHS.

Track & Trace FAQs

Slow the spread...

We can all slow the spread of coronavirus by keeping good hand hygiene.  Make sure you (and your children) are washing your hands with warm water and soap for 20 seconds at a time.

#StayAlert #Covid19

Slow the spread
Hand Washing

Blood Testing Appointments

In order to keep patients safe at this time, the Blood Taking Unit at Northampton General Hospital (Area H) are operating an appointment system only (no drop ins).

If patients require a blood test, they will need to contact the hospital to make an appointment on either of these numbers between the hours of 0900-1530 hrs, Monday to Friday:

  • 01604 523303
  • 01604 544190

For adults, appointments will be available Monday to Friday, 0800-1600 hrs & Saturday's 0800-1230 hrs.  Patients will not be tested without an appointment.

For children, appointments will be available Monday to Friday, 0800-1130 hrs.

The NGH Maternity Unit will continue to make arrangements for patients within the unit.

 

Eye Casualty

Due to the impact of covid-19, Northamton General Hospital are changing the eye casualty service.  The service will no longer operate as a walk-in eye casualty.  Patients will need to telephone the service first on either of these numbers:

  • 01604 545085 
  • 01604 634700 ext 8011

This means the department can triage most patients over the telephone therefore avoiding unnecessary visits to the hospital.

The service is open:

  • Monday to Saturday - 08.30-16.30 hrs
  • Sunday & Bank Holidays - 09.00-12.30 hrs