WMC is always keen to receive feedback from our patients and we welcome your views. We would like to know what your recent experience have been.
‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’
Please click Friends & Family Test (may take a while to download) to complete our form, or alternatively, pick up one at Reception.
You can then send this form in to us at via email at email@example.com or hand in at Reception.
Click on the links below to see how we are doing:
FFT January 2020
FFT December 2019
FFT November 2019
FFT October 2019
FFT September 2019
FFT August 2019
In response to feedback received:
- Please do not respond that you would not recommend us if your family do not live within our catchment area, this question is designed to ask, if you could, would you
- All patients can email the surgery at firstname.lastname@example.org. With regards to cancelling an appointment, this can easily be done via SMS (if consent given) by responding with the word CANCEL to the appointment reminder text sent.
- Care Navigation is now an important part of the Reception role within primary care. The GP is not necessarily the most suitable clinician to see you and with growing skills within the current clinical team and resources available outside the surgery (for example pharmacist), this is proving to be invaluable.
FFT July 2019
FFT June 2019
FFT May 2019
FFT April 2019
FFT March 2019
FFT February 2019