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The only number to contact the surgery is 01604 709922, any previous numbers are no longer in use.

We are offering DoctorLink at the surgery, please see below and section - Appointments & Clinics - for more details.  You may be directed to this when asking for an on the day appointment.

142 patients have booked but failed to attend or cancel their appointment. In February 2020, 78 patients failed to attend or cancel their appointment at Wootton Medical Centre, please help us to help you by cancelling if you no longer need this appointment as these can then be offered to another patient.  See Appointments & Clinics section for more details.

If eligible book your flu vaccine now with Reception.

Care Navigation

Care Navigation

Due to coronavirus, we have had to change our ways of working.  All routine face to face appointments have been cancelled.

If you need to see a GP / Nurse, you will initially be offered a telephone consultation to discuss this with a clinician.

Please help us to help you in protecting our patients and staff.

What is Care Navigation?

A tried and tested model to help patients see the right health care professional first time, this may not be the GP.

How does it work?

Reception are here to support and guide you to the most appropriate service.  The team will ask you why you need to be seen, with this information, they can navigate you to the right person first time around.

  Care NavigationCare Navigation

What other services are available?

  • Practice Nurse
  • Pharmacist
  • Health Care Assistant
  • DoctorLink
  • First for Well-Being (IAPT)

We operate Care Navigation because:

  • Helps giving faster access to general practice services
  • Helps patients see the most appropriate clinician, not necessarily a GP, or service to meet their personal needs
  • By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP
  • More importantly, it means patients are seen by the person or service that is best placed to manage your clinical problem

Image result for pharmacy pictures clip art

Who Should I See?

We try to keep our GP appointments for patients with more serious health problems, or for conditions only GPs can deal with.  Before you book an appointment to see a Doctor, please consider whether an appointment with a Practice Nurse as they too can help with a wide range of medical problems.

Our Receptionists can help you decide which is the right person for you to see.

Self-Care (see our section on right side of main screen):

If you have a cough, cold, headache or other minor ailment try treating yourself at home first.  Please remember that self-care for common conditions can help free up our GPs time, making it easier to get an appointment for when you need it most.


Your local Pharmacist can help too, they are highly trained professionals and can give you confidential health advice for a range of common illnesses.  Your Pharmacists can also help you decided if you need to see a Doctor or Nurse.

NHS 111:

111 is the free NHS non-emergency number.  You should use this service if you urgently need medical help or advice, but it is not a life-threatening situation.

Call 111 if:

  • You need medical help, but it is not a 999 emergency
  • You think you need to go to A&E or another NHS urgent care service
  • You do not know who to call
  • You need health information or reassurance about what to do next


A&E is for life-threatening accidents and emergencies only.  Before you attend, ask yourself 'is this a real emergency?'.  If not, please consider using other local health services before you visit A&E.

When booking an appointment?

If booking an appointment on Systmonline, please add brief details of why you have booked an appointment.  This allows the clinician to co-ordinate your appointment ensuring efficient usage of time and resources.

If you are coming because you are following up a previous appointment, or as a consequence of test results, then please add this into the free text information box.  This should prevent duplication requests by Reception, for example just add the words test results, no further information than this is required. 

If unsure who to see, or how urgently you need to seek help, please see tab for DoctorLink.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website