How to raise a concern
If you are unhappy with how we have handled your personal information, you have the right to make a data protection complaint.
You can contact us by email at:
northantsicb.dataprotectioncomplaints@nhs.net
Please include as much detail as possible about your concern so we can investigate it fully.
What will happen next
Once we receive your complaint, we will:
- Acknowledge your complaint within 30 days
- Investigate your concerns without unnecessary delay
- Keep you updated on our progress
- Provide you with a clear outcome once our investigation is You do not need to use legal or technical language—just tell us what has happened and what you would like us to do.
If you are not satisfied
If you are not happy with our response, you have the right to complain to the Information Commissioner’s Office (ICO).
Contacting the ICO
You can contact the ICO using the details below:
- Website: https://ico.org.uk/make-a-complaint/
- Telephone: 0303 123 1113
- Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
The ICO is the UK’s independent organisation responsible for upholding information rights.