Appointments

We see patients on an appointment basis only.  We do not offer a walk in service and do not provide any form of dental care (and will not see or treat any form of dental or gum problem).

For information on how to find a dentist including how to find an emergency dentist click here.

Extended Access Hub

Practices in South Northamptonshire are working together to provide services that give patients better access to Primary Care. 

You can now book an appointment to see a GP or Nurse in the evening or at the weekend at one of our Extended Access Hubs, located in Weedon, Brackley or Towcester.  Please speak to Reception to find out more.

Appointments will be available up until 8pm Monday to Friday and during Bank Holidays too and are bookable through Reception.

To enable these services to work safely and effectively, clinicians seeing patients need to be able to access the patient health record.  This will only happen when you seek clinical care and the clinicians you see at the hub have the same levels of security and confidentiality as we do at Wootton Medical Centre.

Being able to access your health record means that clinical staff have important information about any relevant medical conditions and prescribed medication that could affect your treatment.  Your health record will be updated after your clinical care, just as it would be if you visited your own GP.

For further information go to nhs.uk/GPaccess.

Cancellations & Reminders

Missed Appointments (11/05/22)

Since returning to patient's being able to book face to face appointments from November 2021, we have had a total of 351 missed appointments.  This is a significant number of wasted GP and Nurse appointments, which could have been used by other patients.

At the practice, we call a missed appointment a DNA meaning Did Not Attend.  All DNA's are kept on a patient's medical record and these are monitored on an annual rolling basis.

First DNA: You will receive a text message (if we have your mobile number on your record) stating you have missed an appointment and the practice will be monitoring any further DNA's.

Second DNA: A letter will be sent to you after you have missed two appointment and not cancelled these in advance. This letter will explain the surgery policy and ask that you co-operate with the surgery confirming ways you can cancel future unwanted appointments.

Third DNA: This matter will be brought to the attention of the Practice Manager.  A letter will be sent explaining our policy and that if you further DNA an appointment you may be deducted from the surgery list.

Any further DNA's, a review takes place between the Practice Manager and your registered GP and you may be removed from the practice list without further warning.

 

Please #HelpUsHelpYou by cancelling any unwanted appointments.

Thank you, for your co-operation.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreters

If you require an interpreter to attend with you when you come for your appointment, please notify Reception who will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form (by clicking on image) and emailing this to wootton.medicalcentre@nhs.net or alternatively speaking to Reception.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

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When we are closed

If you require urgent medical assistance, which cannot wait until the surgery is open, please contact NHS 111 via their online portal or by telephone.

If you have a life threatening emergency, please dial 999.

For general information regarding coronavirus, please click here.

For patients concerned they may have coronavirus or may have come into contact with someone who has, the NHS 111 service has created coronavirus pages that advise patients what they should do based on their particular circumstances.  These can be accessed at NHS 111 Online.

FAQ'S (11/05/22)

Will I need to wear a face mask / covering if I come to the practice?

To help limit the spread of the virus, we are asking for all patients aged 12 years and over to wear a face covering when physically visiting the practice.  This does not have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably.  It can be as simple as a scarf or bandana that ties behind the head.

You can find additional information by visitng the government's website.

 

How do I cancel or move a booked appointment?

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to another patient.

You can cancel by telephoning the surgery on 01604 709922 as soon as possible and at least 30 minutes before the appointment time.  You can also send an email to wootton.medicalcentre@nhs.net, via the NHS App or SystmOnline (if registered) or via smartphone or computer using the following link https://florey.accurx.com/p/K83055.

 

I have an ongoing health problem and would like to see my usual GP who is familiar with my problem?

Where possible, we will always try and accommodate you when booking an appointment, however you may have to wait 1-4 weeks to see a particular Doctor and / or opt for an alternative method, i.e. face to face or telephone consultation.

 

 

Further information:

We are continually striving to provide a flexible and responsive appointment system.  Given the wide range of demands on our service, this can be a challenge.  We need to factor in demand for emergency appointments on the day as well as for routine appointments for days to weeks ahead.

Our urgent, on the day appointments are initially a telephone consultation.  If the clinicians feels you should be physically seen, they will offer you a face to face appointment.

Our routine appointments are bookable up to 28 days in advance.