Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day, except in the event of an medical emergency that requires immediate attention.
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) during opening times. We will endeavour to see urgent problems on the same day, but it may not be with the clinician of your choice.
- phone us on 01604 709922
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Urgent appointments may be with one of our nurse practitioners. Initially this will be a telephone consultation, however, if clinically needed, you will be booked an appropriate face to face appointment.
Routine GP appointments
You can request a routine appointment up to 2 weeks in advance during opening times:
- phone us on 01604 709922
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Non-GP appointments
You can request an appointment with a practice nurse, healthcare assistant or phlebotomist up to 28 days in advance.
Practice nurse
As well as being experienced in normal nursing duties and all aspects of chronic illness such as asthma and diabetes, our nurse practitioners are trained to diagnose and treat all minor illness and injuries.
Healthcare assistants
It is best to book an appointment with a healthcare assistant if you require:
- blood tests
- NHS health check (if eligible, please book a 20 minute appointment)
- blood pressure checks
- suture removal
- dressings clinics
Phlebotomists
Please book an appointment with a phlebotomist for blood tests.
Blood test appointments are only available in the mornings, samples are collected by the hospital around 1pm daily.
Enhanced access
Enhanced access (GPEA) hub
Enhanced access appointments are an extension to your usual GP practice, it is not a walk-in-service, and you will need to make and appointment through your usual GP practice reception or contacting GPEA on 01604 263168.
You will be offered a face to face, telephone or video consultation with a GP or nurse depending on your clinical need.
Appointments are available, 6:30pm to 9:30pm weekdays and 9am to 5pm weekends.
Appointments are held on the ground floor of Highfield Clinical Care Centre (entrance B).
LIVI
LIVI is our online consultation provider. If you would like an online consultation, you do not need to call your GP practice reception. Once you’ve signed up to the LIVI app, you will be able to access consultations from 6am to 10pm daily. Appointments are available the same day or bookable up to 7 days in advance.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- use the Accurx service
- phone us on 01604 709922 during opening times
- email us on wootton.medicalcentre@nhs.net
Demand is far outweighing supply at the moment so please cancel any unwanted appointments so these can be given to another patient.
All did not attends (DNA’s) are kept on a patient’s medical record and these are monitored on an annual rolling basis.
First DNA: You will receive a text message (if we have your mobile number on your record) stating you have missed an appointment and the practice will be monitoring any further DNA’s.
Second DNA: A letter will be sent to you after you have missed two appointment and not cancelled these in advance. This letter will explain the surgery policy and ask that you co-operate with the surgery confirming ways you can cancel future unwanted appointments.
Third DNA: This matter will be brought to the attention of the practice manager. A letter will be sent explaining our policy and that if you further DNA an appointment you may be deducted from the surgery list.
Any further DNA’s, a review takes place between the practice manager and your registered GP and you may be removed from the practice list without further warning.
If you need help when we are closed
Walk-in centres
If you require urgent medical assistance, which cannot wait until the surgery is open, please visit your local walk-in centres at:
Corby Urgent Care Centre
Cottingham Road
Corby
Northamptonshire
NN17 2UR
Open 8am to 8pm dailyMilton Keynes Urgent Care Centre
The Urgent Care Centre
Hospital Campus, Standing Way
Eaglestone
Milton Keynes
MK6 5NG
Open 24 hours
Phone
01908 303030
NHS 111
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Patients are requested, where possible, to call before 10am if a home visit is required that day.
We would request that, apart from genuinely housebound patients, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may call you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.