Appointments

We see patients on an appointment basis only.  We do not offer a walk in service and do not provide any form of dental care (and will not see or treat any form of dental or gum problem).

For information on how to find a dentist including how to find an emergency dentist click here.

Cancellations & Reminders

Missed Appointments - Did Not Attends (March 2023)

Patients have a choice, where possible, betweetn face to face or a telephone consultation.
 
Disappointingly from the start of the year we have had 209 patients DNA their booked appointment.
 
A DNA means Did Not Attend. An appointment which was booked but the patient failed to attend or cancel their appointment. This also meant 209 other patients could not be seen.
 
If you have an appointment & no longer need or cannot attend then please cancel it. You can do so in various ways:
 
in person at front reception
by email to wootton.medicalcentre@nhs.net
by telephone
Demand is far outweighing supply at the moment so please cancel any unwanted appointments so these can be given to another patient.
Thank you 💙🌈

All DNA's are kept on a patient's medical record and these are monitored on an annual rolling basis.

First DNA: You will receive a text message (if we have your mobile number on your record) stating you have missed an appointment and the practice will be monitoring any further DNA's.

Second DNA: A letter will be sent to you after you have missed two appointment and not cancelled these in advance. This letter will explain the surgery policy and ask that you co-operate with the surgery confirming ways you can cancel future unwanted appointments.

Third DNA: This matter will be brought to the attention of the Practice Manager.  A letter will be sent explaining our policy and that if you further DNA an appointment you may be deducted from the surgery list.

Any further DNA's, a review takes place between the Practice Manager and your registered GP and you may be removed from the practice list without further warning.

 Please #HelpUsHelpYou by cancelling any unwanted appointments.

Thank you for your co-operation.

DNA

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreters

If you require an interpreter to attend with you when you come for your appointment, please notify Reception who will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form (by clicking on image) and emailing this to wootton.medicalcentre@nhs.net or alternatively speaking to Reception.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

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When we are closed

If you require urgent medical assistance, which cannot wait until the surgery is open, please contact NHS 111 via their online portal or by telephone.

If you have a life threatening emergency, please dial 999.