Wootton Medical Centre is pleased to announce it’s new Triage and Appointment system with effect from 1 April 2025! A new way of contacting us to book an appointment or make an enquiry.
The preferred method to request an appointment is online via an Anima request, as this provides the most information to effectively triage / keeps phones free for patients that need to speak with a receptionist. However, those that do not have online access or not confident online then it is still possible to submit a request by calling reception on 01604 709922.
Why have we changed to Anima?
GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate person, in the right place and the right time means that patient care and experience is improved. The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many.
Our appointments will continue to be offered according to clinical need whilst making sure our limited resources are put to best use.
Anima is an online consultation system that allows you to submit medical queries without having to visit or call the practice. Anima is NOT an app. You do not need to download or install anything onto your computer, tablet or phone. Anima is an NHS approved third party platform that allows patients to communicate with their surgery. It handles both clinical queries, as well as administrative queries including fit notes and test results.
To submit your request, please click on this link https://anima.thirdparty.nhs.uk/o/nn46lwwoo You can access Anima from 07.30 AM, or call the surgery from 08.00 where a member of our team can support you.
How to use Anima Total Triage, please click on this link https://woottonmedicalcentre.co.uk/wp-content/uploads/2025/03/How-to-use-Anima-Total-Triage.mp4
Why Is Anima closed? On some days, demand for a GP appointment far outweighs the safe capacity we can provide. On these days, we may have to turn Anima off early because we are full. You will still be able to submit an admin enquiry, this will not be closed. If you have an emergency in these situations, please call the reception team who will be happy to help.
Please do not use Anima for repeat prescription requests. Your medication requests will be rejected. Please use the NHS App, SystmOnline or submit your request via email at wmc.prescriptions@nhs.net
| Patient benefits of Anima | Practice benefits of Anima |
| You can provide all the information that the practice needs without waiting on the telephone. Log on to see the status and outcomes of your current and past requests. Submit requests at times which suit you, avoiding the traditional 8 am rush for appointments Self-booking links for GP appointments, saving the need to wait on the phone. Medical information is transferred and managed into your patient record. | Standardised requests which appear in a clear structured format, giving the clinician the information they need. Patient requests are triaged according to clinical urgency/priority. This will allow the team to focus on any urgent requests and manage routine enquiries appropriately. Ensuring the patient sees the right clinician, in the right place at the right time. |
We hope you find Anima useful. Feedback from other practices who have already been using Anima is very positive. We are really excited about this change and the benefits it will bring to our practice and patient journey.