The only telephone number to reach the surgery is 01604 709922.
New Normal (07/08/20)
To all our patients,
Over the last few months you are likely to have noticed a difference in the way things are being done at Wootton Medical Centre as we manage coronavirus (covid-19).
We want to start off by saying thank you.
Thank you for adapting so quickly to these new ways of working - it has been the drastic, yet fundamental change needed to ensure the safety of you and our staff.
To slow down the spread of coronavirus, we have worked to reduce the number of people coming into the practice by using telephone and video consultation, email and doctorlink (on our website).
Our top priority is, and has always been, to keep you and our staff safe while ensuring you get the care you need.
This is why we ask that you continue what you have been doing to access your GP service.
Please DO NOT visit the practice without a booked appointment.
Instead, telephone or email the practice. You can speak with a GP or Practice Nurse over the telephone or video consultation and can communicate with us via email. This will often mean you get to speak to the right person to help you, much quicker.
If a GP or Practice Nurse does need to see you in person then you will be given an appointment to attend the practice.
Only coming to the practice with an appointment means:
- You will be seen promptly (by arriving at your appointment time, not earlier or later)
- You are reducting your risk of catching / spreading coronavirus by avoiding our waiting room
- You are helping to keep staff healthy and safe
- The practice is able to maintain a clean environment and protect you from the virus
Thank you again for your support and understanding as we all adapt to a new way of working.
FAQs - GP Appointments & Bookings
The way patients can access GP services has changed. Below are some frequently asked questions that may help you understand these changes:
Why can't I walk into my GP practice?
The coronavirus (covid-19) pandamenc has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and our staff. Wootton Medical Centre, along with other GP practices are working as hard as ever, but differently.
Where possible, we want to avoid people having to wait inside a waiting room togehter, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.
If you do need to come in, then we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.
How do I get an appointment?
Please telephone the practice on 01604 709922 and ask for a telephone consultation. The Receptionist will ask for a brief problem and will book you a telephone consultation with the most suitable clinician. You will then be contacted by a clinician to talk through your symptoms either over the telephone, or if needed and you have the available technology, through a video consultation.
Why can't I book a face to face appointment?
We have adapted the way in which you can get an appointment quickly & safely.
Most patient's health concerns can be managed over the telephone or via video consultation. This is why we are providing you with either an initial telephone call or video consultation to decide what would be the best way to help. If we can support you without needed can support you without needing you to come into the practice then we reduce the need for you to travel, and reduce the risk of the virus spreading.
If you do need a face to face appointment, you will be invited to attend the practice.
If we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.
What if I do not have access to a smartphone or web camera?
While technology has evolved and supports us all in many different ways in our day to day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation.
We can still talk to you on your mobile phone or landline.
Will I need to wear a face mask if I come into Wootton Medical Centre for an appointment?
To help limit the spread of the virus, we are asking for all patients aged 7 and over to wear a cover covering when they come to the practice. This does not have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.
What do I do if I think I have coronavirus (covid-19)?
The main symptoms of coronavirus are:
- High temperature
- New, continuous cough
- Loss or change to your sense of smell or taste
If you are experiencing one or more of these symptoms then DO NOT visit your GP practice. You should visit 111.nhs.uk/covid-19 or call NHS 111 if you cannot get help online.
You must self-isolate for ten days from when your symptoms started. Anyone you live with, or in your support bubble, who does not have symptoms must self-isolate for 14 days from when the first person started having symptoms.
You must also ask for a test as soon as you start showing symptoms. You can do this online - visit www.nhs.uk/ask-for-a-coronavirus-test or call NHS 119.
NHS Health Checks
From Monday 10th August, we are reintroducing NHS Health Checks at the surgery. If you have previously received an invite, whether by SMS text or letter, and would like to book an appointment, please telephone Reception on 01604 709922. Appointments will initially be available on Tuesday afternoons.
Northamptonshire Local Resilience Forum
Residents of Northampton urged to take action as cases rise:
Latest government figures (22nd July 2020) show that the coronavirus infection rate in Northampton remains above the national rate (455.6 per 100,000) and regional average at 535.2 per 100,000.
The rate of infection is increasing and the amount of positive tests are also increasing within Northampton. This increase in this infection rate means that we need to take action now to prevent further spread of the virus and potential local lockdown measures.
The increase does not appear to be related to one specific incident or a single method of transmission, therefore residents of Northampton are being asked to follow additional guidance to that being shared nationally, to protect the local community and reduce transmission rates.
This guidance is as follows:
Cases are rising in Northampton, you and your community are at risk, act now.
- Limit contact with others outside ofyour household or bubble
- Work from home if you can
- Keep 2 metres from others at all times, use a face covering where you are less than 2 metres apart
- Avoid using public transport or care sharing, wear face coverings if you cannot avoid these
- If you have covid-19 symptoms, stay at home, self-isolate and get a test
- Avoid meeting those outside of your household or bubble in an indoor space
- Wash your hands regularly and thoroughly for 20 seconds each time
- Do not share items with others outside of your household or bubble
- If you have covid-19 symptoms, do not go to work, either work from home or report sick, self-isolate and get a test
- Even if you only have mild covid-19 symptoms, get a test
- If you are contacted by test and trace and asked to self-isolate, stay at home for 14 days
Tests can be booked online at nhs.uk/coronavirus or by calling 119. Home testing kits can also be ordered subject to availability.
Change in Partnership - Dr Hilary Penfold & Dr Sian Loe
Dr Hilary Penfold has retired as a GP Partner from the practice at the end of June. She will remain at the surgery as a GP working two sessions a week, mainly focusing on looking after our local care home residents, minor operations and joint injections. If Dr Penfold is your registered GP, you will be notified via SMS message of your new registered GP.
Dr Sian Loe, who has been with us since June 2019 becomes a GP Partner from today. Dr Loe will have her own list of registered patients allocated to her, these will be notified via SMS message. Change in registered GP will be an automatic process, no requests can be met.
When seeing / speaking with a GP, if available, you can request a GP of your choice.
We are still open
Help us to help you get the treatment you need
If you need medical help you should contact your GP practice as we are still open and here to help you get the treatment you need, you can also still use NHS 111 online or telephone 111.
If you are told to go to the hospital, it is important that you attend.
We are here to give you the care you need.
Booking Appointments with GP / Practice Nurse
If you need to make an appointment, you must telephone the surgery rather than attend in person. If you attend the surgery to make this appointment, you will be asked to leave immediately and telephone eh surgery. We know this will increase the volume of our calls but are reducing any risk to both our patients and staff. We appreciate there may be a wait when telephoning, but please bear with us and we will answer your call as soon as we can.
When you telephone for an appointment, you will be asked the brief problem and you will be offered a telephone consultation with the most appropriate clinician (whether this be a GP, Prescribing Nurse, Social Prescriber or Clinical Pharmacist). The clinician will telephone you to discuss your symptoms (please be honest and open) and help you where possible over the telephone. If the clinician feels it is appropriate to do so, you will then be booked for a face-to-face appointment.
If you are offered a face-to-face appointment, please ensure, where possible you attend alone.
Practice Nurse Appointments
To reduce risk to patients and staff, we will not be booking patients in for non-urgent apppointments.
The Nurse appointments that will continue in surgery are:
- Childhood immunisations
- Urgent blood tests
- Removal of sutures
- Urgent dressings
- Smears (excluding normal 3-5 year recall)
Other appointments may be available via a telephone consultation, such as annual reviews etc. and Reception will be able to provide further details.
Collecting & Ordering Prescriptions
Front Reception is CLOSED.
To order a prescription, you will need to use SystmOnline (prior registration required), email (firstname.lastname@example.org) or post box (on main road opposite shop). The prescription box in Reception is also CLOSED.
As usual, we DO NOT take requests over the telephone.
Please allow up to 72 hours to action you request, which will be sent electronically, where possible, to your pharmacy of choice (nominated pharmacy). If you have not nominated a pharmacy, this will be sent to Wootton Pharmacy.
Please be aware:
- We cannot issue prescriptions early or give you more 'just in case'.
- We cannot give you an inhaler even though you had one 5 years ago when you had a bad cough 'just in case'. We know it is scary, but lots of people really need these inhalers and if you get one 'just in case' they might not be able to get one that they really need.
- We cannot give you paracetamol on prescription because you cannot but it over the counter, you will need to try other pharmcies.
Please do not shout at our staff when they cannot do these things. We will still make sure you get the medication you need.
Remember, all NHS staff are doing this to help keep you safe. Thank you for your ongoing support and cooperation.