The only telephone number to reach the surgery is 01604 709922.
Thank you to our patients, and staff, who have supported us and continue to do so during this unprecedented time. We have had to adapt our ways of working and avoid face to face contact where possible.
It is still important you only attend surgery if asked to do so and please ensure you read the notices on our front door before entering, then using the hand sanitiser before reaching Reception.
We will be looking at ways we can move on from focusing on urgent care to reintroducing some routine care, we will keep our website updated with all relevant changes and information
Thank you again for your support, and should you need more support, please contact the surgery via email (firstname.lastname@example.org) or telephone (01604 709922).
Please continue to stay safe during this time.
Covid-19 - Self-Isolation
Coronavirus (Covid-19) - Protect Yourself & Others (updated 19/05/20)
Due to the coronavirus outbreak we have taken urgent measures to protect our patients, our staff and the most vulnerable int he community. Please read the information below and share with your family and friends to help us get the message to as many patients as possible.
Please stay at home and self-isolate for 7 days if you have coronavirus symptoms:
- a high temperature or
- a new continuous cough or
- loss of, or change in, your normal sense of smell or taste (however mild)
DO NOT come to the surgery, or go to your local pharmacy or hospital. You do not need to contact us or 111 to advise you are self-isolating unless you feel you cannot cope, your symptoms get worse or your symptoms do not get better in 7 days. For more information visit www.111.nhs.uk/covid-19.
If you are symptomatic and have an appointment at the practice, please DO NOT attend and cancel it.
If you live with others, anyone who develops symptoms in your household must stay at home for 7 days - and everyone else in the household who remains well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.
We are still open
Help us to help you get the treatment you need
If you need medical help you should contact your GP practice as we are still open and here to help you get the treatment you need, you can also still use NHS 111 online or telephone 111.
If you are told to go to the hospital, it is important that you attend.
We are here to give you the care you need.
Booking Appointments with GP / Practice Nurse
If you need to make an appointment, you must telephone the surgery rather than attend in person. If you attend the surgery to make this appointment, you will be asked to leave immediately and telephone eh surgery. We know this will increase the volume of our calls but are reducing any risk to both our patients and staff. We appreciate there may be a wait when telephoning, but please bear with us and we will answer your call as soon as we can.
When you telephone for an appointment, you will be asked the brief problem and you will be offered a telephone consultation with the most appropriate clinician (whether this be a GP, Prescribing Nurse, Social Prescriber or Clinical Pharmacist). The clinician will telephone you to discuss your symptoms (please be honest and open) and help you where possible over the telephone. If the clinician feels it is appropriate to do so, you will then be booked for a face-to-face appointment.
If you are offered a face-to-face appointment, please ensure, where possible you attend alone.
Practice Nurse Appointments
To reduce risk to patients and staff, we will not be booking patients in for non-urgent apppointments.
The Nurse appointments that will continue in surgery are:
- Childhood immunisations
- Urgent blood tests
- Removal of sutures
- Urgent dressings
- Smears (excluding normal 3-5 year recall)
Other appointments may be available via a telephone consultation, such as annual reviews etc. and Reception will be able to provide further details.
Collecting & Ordering Prescriptions
Front Reception is CLOSED.
To order a prescription, you will need to use SystmOnline (prior registration required), email (email@example.com) or post box (on main road opposite shop). The prescription box in Reception is also CLOSED.
As usual, we DO NOT take requests over the telephone.
Please allow up to 72 hours to action you request, which will be sent electronically, where possible, to your pharmacy of choice (nominated pharmacy). If you have not nominated a pharmacy, this will be sent to Wootton Pharmacy.
Please be aware:
- We cannot issue prescriptions early or give you more 'just in case'.
- We cannot give you an inhaler even though you had one 5 years ago when you had a bad cough 'just in case'. We know it is scary, but lots of people really need these inhalers and if you get one 'just in case' they might not be able to get one that they really need.
- We cannot give you paracetamol on prescription because you cannot but it over the counter, you will need to try other pharmcies.
Please do not shout at our staff when they cannot do these things. We will still make sure you get the medication you need.
Remember, all NHS staff are doing this to help keep you safe. Thank you for your ongoing support and cooperation.