Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
Patients can request repeat medication online or by submitting their medication requests to the surgery. Patients must allow up to 72 hours for the prescription to be processed, but not to make a request before 7 days of the medication being due.
Please allow up to 5 working days for acute medication requests.
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- email wmc.prescriptions@nhs.net (please include your full name, address, date of birth and the items required)
- drop your completed repeat request slip into reception or the post box on the high street (opposite AJs Premier Store)
- post your prescription request to the surgery
We do not take repeat prescription requests over the phone.
Collecting your prescription
You can usually collect your prescription 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- use Anima
- at any pharmacy that accepts repeat prescriptions
If you do not have a nominated pharmacy your prescription will be sent to Wootton Pharmacy.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- use Anima
Medication reviews
As your GP surgery, we play a significant role in managing your long-term condition. We believe in working with you and specialists in the community to provide holistic, personal and high-quality care.
Long-term conditions or chronic diseases are conditions for which there is currently no cure, and they are managed with drugs and other treatments.
All patients with a long-term condition should have an annual review.
Our practice nurses carry out reviews:
- Diabetes – initially a 20 minute face to face appointment with a HCA for bloods, blood pressure, urine, weight and foot pulse check, then a 20 minute telephone consultation with a practice nurse.
- Asthma – a 20 minute telephone consultation with a practice nurse, a health questionnaire will be sent out via SMS beforehand where possible.
- COPD – a 15 minute telephone consultation with a practice nurse, a health questionnaire will be sent out via SMS beforehand where possible.
If you would prefer to have your medication review face to face in surgery, please mention this to reception when booking an appointment.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.